Terms of use conditions

Flipfares.com Revision Date October 24th, 2017

Welcome to Flipfares.com. These Terms of Use ("Terms") apply to User access to, and use of, the Flipfares.com-branded websites and Website (collectively, the "web portal & mobile apps") made available by Flipfares.com. The web portal & mobile apps is offered to benefit customers in obtaining travel information, services, and/or making valid reservations. Flipfares.com primarily sells international flight tickets. We are different from any traditional travel websites in that, once a customer searches flight tickets he/she will have option to (a) request flipfare.com for the route/price (b) once request received, agents will re-price the ticket with lower fare or best price. (c) Agents will quote the lowest price and are bound to the fare which is quoted by them on our b2b system.

1. Web portal & Mobile apps Use?

As a prerequisite of User use of the web portal & mobile apps, User agree that (i) User are at least eighteen years of age; (ii) User have the right and authority to enter into a legal obligation; (iii) User will abide by the terms; (iv) User will only use the web portal & mobile apps to make valid reservations for User or for another person User have informed about these Terms; (vi) all information given by User is true, accurate, current and complete; and (vii) will supervise and be completely responsible for any use of User account.

2. Prohibited Activities?

All flipfare.com(web portal and mobile apps) data and information is proprietary to us or our suppliers and providers. This includes fares, and/or obtainability of travel, and our software used to provide this information. It is understood User may make copies of Users’ travel itinerary booked through our site, and User agrees not to modify, copy, distribute, transmit, reproduce, publish, create plagiaristic works from, or sell any information, software, or data obtained from our web portal & mobile apps. Furthermore, User agrees not to:

• use the web portal & mobile apps for any marketable purpose;
• make any hypothetical, false, or fraudulent reservation;
• use any robot, spider, or other means for any purpose;
• take any action that imposes an unreasonable load on our infrastructure;
• deep-link to any portion of the web portal & mobile apps; or
• "Replicate” or otherwise incorporate any part of the web portal and mobile apps into any other website, mobile application, product or service.

3. Suppliers Rules And Restrictions?

Some third-party providers offering certain activities or services may require User to sign their liability waiver in advance of participating in the service and/or activity they offer. If User does not sign User understand supplier's rules and restrictions may result in cancellation of User reservation and/or in User being denied access to the chosen travel services and forfeiture of any monies. Please read these additional terms and conditions carefully.

Flipfares.com has no control over airline fares and prices hence, airlines and other travel suppliers may change their prices without notice. Flipfares.com can only guarantee prices when the purchase has been completed and the tickets have been issued. We reserve the right to cancel User booking if full payment is not received.

4. Privacy Policy?

Please refer to Flipfares.com's Privacy Policy to review how information about users of the web portal & mobile apps is collected, used and shared.

5. Termination?

Fraud: If User booking or account shows signs of dishonesty, we retain the right to cancel any bookings associated with User account, and close any accounts. We have the right to close User account and/or restrict User access to the web portal and mobile apps at our sole discretion. If User has been advised by us that User Account is closed and are prohibited from using the web portal & mobile apps, any ensuing access or use by User shall be unauthorized and unlawful.

6. International Travel

Flipfares.com is not privy to foreign admission requirements, it is User responsibility to obtain this knowledge and make sure User travel documents are adequate. It is to User best interest to review and have information regarding travel to international destinations:

• Passport and Visa– User must consult the appropriate Foreign Embassy or Consulate for this information.
• Health– Recommended inoculations for foreign travel may change and User should consult User doctor for current recommendations before departure.
• Disinfection– Although not common, most countries reserve the right to disinfect aircraft if there is a perceived threat to public health, agriculture or environment.
  
• Travel prohibitions, warnings, and advisories issued by the applicable governments. By offering travel to international destinations, we do not sanction that travel to such areas is advisable or without risk. Travel at your own risk as we accept no liability for any undesired circumstances that may occur as a result from travel to such destinations.

7. Liability Disclaimer

Information: The information, we publish on our web portal and mobile apps may at times have errors and inaccuracies, such as pricing errors. Flipfares.com disclaims liability for any errors relating to the information online on our web portal and mobile apps. In addition, we withhold the right to correct any pricing errors, and offer the prospect to keep User pending reservation at the correct price. Flipfare also gives User the option to cancel User reservation without penalty.

Viruses: We at flipfares.com and affiliate suppliers do not warrant any information, software, products, and services are free of viruses or other harmful components.

Suppliers: The third party suppliers providing travel or other services on the flipfares.com web portal and mobile apps are independent contractors and not agents or employees of Flipfares.com. Therefore we are not liable for any errors, omissions, warranties, or negligence from third party suppliers. Flipfares.com accepts no liability for any Flipfares.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

Liability: Limited Liability, if found liable for any loss or damage despite the disclaimer, then Flipfares.com and/or their third party suppliers will in not pay more than (a) the service fees User paid to Flipfares.com in connection with the booking transaction(s) on the web portal & mobile apps, or (b) One-Hundred Dollars (US$100.00).

8. Indemnification

User agree to indemnify and Hold Harmless Flipfares.com, and/or their respective suppliers and any of their agents from any claims, losses, damages, or other costs or expenses of any kind or nature including reasonable legal and accounting fees, brought by third parties as a result of:

• (a) User breach of these Terms herein;
• (b) User violation of any services from third party; or
• (c) User use of the Website.

9. Software Available Via The Services

Any software available from the Services is copyrighted work by Flipfares.com and/or our affiliate suppliers. We may require User to sign an End User License Agreement User may not install or use our proprietary software unless User first agree to the License Agreement terms. If we make available software without the License agreement we allow User, the user, and a limited, non-exclusive, nontransferable license to download, install and use the Software. For legal purposes all Software is owned by flipfares.com and/or our affiliate suppliers and is protected by copyright laws. Reproduction and distribution of our Software is prohibited, and if you violate these terms it may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. As further described in Flipfares.com Privacy Policy, the Services will automatically relocate a small amount of data for informational purposes such as how User use the Services, which content User access, and technical errors or problems which the Services may encounter while being used by User. Using the Services, implies your consent to the collection of this information.

10. Links To Third Party Sites?

The web portal & mobile apps may contain hyperlinks to websites operated by parties other than Flipfares.com. Our inclusion of hyperlinks to such websites does not imply an endorsement of such websites. Such hyperlinks are provided for User reference only. We do not control these sites as such; it is up to User to take measures to ensure that whatever links User select is free of such items as viruses, and defects and other items of a destructive nature.

11. Currency Converter

Currency Converters are available online. We do not verify the rates as accurate, and the actual rates may vary. Flipfares.com does not endorse the use of this information for any purpose other than User personal use; therefore, we suggest User check the date on the currency converter feature for the day that currency was last updated.

12. Bank and Credit Card Fees

Be aware that most banks and credit card companies charge additional fees for international transactions. The currency exchange rate and foreign transaction fee is determined by User bank on the day that they process the transaction. If User has any questions about these fees and/or the exchange rate, please contact User bank.

13. Copyright and trademark Notices

All content encountered while using our Services is considered intellectual and proprietary property of Flipfares.com, and are protected by U.S. and international copyright and trademark laws. This includes logos, designs, text, graphics, pictures, information, data, software, sound files, other files.

As a user of our web portal & mobile apps or Services User is granted a limited, nonexclusive, non-sublicenseable consent to access and use the Services and Content. This consent does not include resale of the content, the distribution or modification of the content. It is prohibited to use data mining, robots or any other methods to extract proprietary information. Any use of the Services other than for their intended purposes is strictly prohibited and will terminate the rights of the user. Our consent for User to use our services and content is revocable at any time, with or without notice.

14. Copyright Complaints; Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act ("DMCA") and other laws, we have a policy of terminating the account of users who are deemed to be repeat infringers, who infringe any intellectual property rights of others.

If User believe that User account or the account of another user has been infringed upon User may supply us with any information sufficient for us to verify the accusation.

If User believes that anything on the Services infringes any copyright User own, User may file a notice of such infringement at the address below. Be aware that if User knowingly make any false misrepresentation in User notification, User will be liable for any damages, including costs and attorneys' fees, incurred by us or the alleged infringer as the result of misrepresentation. We suggest that User seek legal counsel before filing a notice. Any misrepresentations in User notice regarding whether content or activity is infringing may expose User to liability for damages (including costs and attorneys' fees).

Notices and counter-notices with respect to the Services should be sent to us by email at [email protected] to for the fastest resolution.

Patent Notices: Patents owned by a Flipfares.com may apply to the Services and to the features and services accessible through the Services.

15. Resolution of Disputes

If the circumstance a dispute does arise between the User and flipfares.com, we request User to contact our customer service department in order to provide User with an effective means of resolving the dispute quickly. Accordingly, the Parties agree that we shall resolve any action, claim or controversy at law or equity (a "Claim") that arises out of User’s use of the Services. User has the option to submit a claim within two (2) years to the state or federal courts located in the Jurisdiction of Texas.

Mandatory Arbitration: Any Claim where the total amount in controversy is less than $10,000 will be resolved through binding arbitration initiated through the American Arbitration Association ("AAA"). The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879.

Waiver: User understands and agrees that, by entering into these terms, the User and flipfares.com are each waiving the right to a trial by jury or to participate in a class action with respect to the claims covered by this mandatory arbitration provision.

Inappropriately Filed Claims: All Claims User bring against us must be resolved in accordance with Flipfares.com’s "Resolution of Disputes" section. All Claims filed or brought divergent to this "Resolution of Disputes" section will be considered Inappropriately filed and void and furthermore, we may recover attorneys' fees and costs provided that we have notified User in writing of the Inappropriately filed Claim, and User has failed to promptly withdraw the Claim. Insomuch, if we take action to enforce these Terms, we will be entitled to recover from User attorney's fees and any costs of litigation, in addition to any other relief, to which we may be entitled.

Injunctive Relief: User agree that a violation of any of these Terms will cause irreparable damage to us and furthermore User agrees that we shall be entitled to seek an injunction from any court to restrain such violation by User

16. Booking process

User, hereinafter referred to as the (“User”) must be at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. The “User” is responsible for any bookings and travel reservations made by the User or by any person who has been granted authority. User guarantees all information given is accurate. Furthermore, the User warrants that the traveler is not an unaccompanied minor.

The Booking terms of including but not limited to price, availability and/or dates of travel are not guaranteed until the booking is completed between User and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Once the ticket is issued User can only cancel or change the details (such as names or destinations) of User Booking at our sole discretion and in accordance with these Terms & Conditions.

Booking process may include a mandatory credit card authorization. After the booking request confirmation email sent with 'Ticketing Pending' status, final E-Ticket will be issued within the next 2 hours with a email confirmation sent to user with 'Ticketed' status and E-Ticket numbers. In which case if user has not received any final E-Ticket and/or a reservation within 2 hours, It is user responsibility to either email or call agency and confirm final E-Ticket. Flipfares.com is not responsible for the ticket not issued and/or a reservation has not been made and not-confirmed by the travel supplier of the above.

Neither Flipfares.com nor its affiliates accept any responsibility, and User will not be entitled to any refunds whatsoever, if User is denied boarding, delayed or deported due to non-fulfillment of the above. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.

Pricing, Taxes/Fees, and Payment: Our combined total prices includes, taxes and fees pertinent to airfare, hotel accommodation, this may also include fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the Third party Supplier at time of check-in. User is solely responsible for any such additional charges due and if User has any questions about such charges, please contact the Travel Supplier directly.

Payment must be made in full with a valid credit or debit card at the time of Booking. Flipfares.com accepts all major credit or debit cards with a verifiable billing address. User hereby authorize Flipfares.com and its authorized third party to process the charge to the credit or debit card User provide to us for the total amount of User Booking. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the Users bank or credit card Company for any reason

17. Cancel and Refund

All of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable. If you have purchased Trip protection insurance and travel has not commenced you may be entitled to a refund if certain conditions are met. User must call our customer service center to cancel. Once User has provided our customer service agent with User cancellation request, we will then send User an email notification that User request has been received. This email provides User with an acknowledgement of the request and provides a tracking number. Refunds are based on third party supplier’s rules and regulations. Our services fees associated with the original travel reservation are not refundable. All refund requests are processed in a sequential format. We are unable to provide a specific time line for how long it may take for this requested refund to be processed. Generally, all suppliers will charge a penalty for refund. Apart from the airlines and other suppliers refund penalties, Flipfares.com will charge a fee for processing. All refund fees are charged on a per ticket per person basis.

Flipfares.com or issuing Agency is not responsible for flight changes, visa requirements, transit airport restrictions, penalties, non-refundable tickets and baggage allowance changes. Passenger responsibility to check prior to booking tickets and travel. Flipfares service fee in addition to Airline Cancellation and airline change fee.

Airlines may change penalties and change fees without notice. Please contact travel agent for more details.

Cancellations or refund due to emergency or medical reasons

on any cancellations with medical reasons will be forwarded to airlines as submitted by traveler. Flipfares.com is not responsible with airline decisions or reply. Flipfares.com and it's providers will serve only as an agency between customer or traveler and airlines. customer or traveler can directly contact airlines in case of emergency or cancellations due to emergency or require refund due to any other condition. Flipfares.com is not liable for any charges or cancellation refund in any itinerary or flight ticket or bookings.

18. Airlines Schedule Changes/Flight Cancellations

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week. Airline cancellations may occur due to peak travel seasons; airport terminal or gate changes; fuel prices; civil unrest; force majeure; and or bankruptcy. Flipfares.com does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Please reconfirm your flights with the airline 3 (three) days prior to each travel date. Airlines may change the flight or cancel the flight without notice, passenger(s) are responsible to recheck with airlines on flight changes and itineraries.

All visa requirements Passengers responsibility. Passenger(s) are responsible for verifying that their Passport is valid 6 (six) months beyond the scheduled return date, as well as any transit or visa requirements for each destination.

Airline delays and changes

Flipfares.com is not responsible for any airline delays and transfer delays with itineraries. Traveler or customer should directly contact airlines for any such incidents or occurrences and resolve directly with airlines. flipfares.com is not responsible for changes required for any delays or changes in itinerary.

19. Baggage Policy and Fees

Excess Baggage: If User has excess baggage, User will have to pay excess baggage fee collected by each airline. Airlines may charge fees for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each airline, please visit airline’s online website.

Baggage fees per checked bag range from $15 up to $200 or more depending on the size and weight of the bag. These fees are paid directly to airline.

Policy on connecting flights: When there are two different airlines involved for connecting flights, User may have to reclaim User bags and check-in again. If User has excess baggage, User will have to pay the excess baggage fee again by each airline. To locate the fees on baggage check-in by airlines, please visit the airline’s online website.

Baggage Liability: For flights within the U.S., federal rules require any limit on an airline's baggage liability to be at least $3,300 per passenger. For international travel (including domestic portions of international journeys) different liability limitations apply to the loss, delay, or damage to baggage Airlines assume no liability for fragile or perishable articles. Further information may be obtained from the airline.

User registration to our site is perceived as agreement to these terms.

All such changes are governed by the airlines' rules and regulations and are out of our control...enter into this agreement and to use the Site in accordance with all Terms & Conditions herein.

20. Gift card terms and conditions

Flipfares.com gift card policies apply on all gift card promotions issued through Flipfares.com. Gift card policies and terms listed below. Vendor terms also apply on gift cards issued.

Flipfares.com Gift card offers are limited to certain routes, airlines, origins, destinations and date&time of travel. Flipfares.com gift card offers cannot be combined with other offers. Flipfares gift cards may not apply or display when direct discount offer to price is available and applied to final price. Flipfares.com do not guarantee gift card or offers on every booking. Gift cards when combined with any special fare offers or any discounted offers are limited and does not apply and subject to change based availability.

Flipfares.com gift card offer inquiry should be made prior to confirming or buying the travel tickets. Gift card offer will be displayed in confirmed itinerary email where available and offered. Flipfares.com gift card inquiry can be made through customer support email only.

Flipfares.com below terms apply for all confirmed gift card email sent to customer email from [email protected]. Gift card confirmed email sent only for ticketed itineraries. Gift card confirmed email or Gift card value is void in cases of date changes and cancellations made on ticketed itineraries.

Gift card will be issued after seven days of ticket issue date

Gift card offer cannot be combined with any other special offers or promotions

Gift card value will be deducted or charged back in case of ticket cancellations or changes

Ticket changes and cancellations will not apply with gift cards promotions

Gift card once issued, and received, FlipFares.com is not responsible of lost or expired codes

Gift card will expire based on validity terms specified with offer

Please contact FlipFares.com customer service if gift card not received after seven days

21. Gift card Vendor terms and policies

Terms & Conditions *Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. For complete terms and conditions, see www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ®, TM & © are IP of Amazon.com, Inc. or its affiliates.

Flipfares 'Gift cards on every booking" campaign has certain restriction apply. Please see Gift card terms and conditions for more information.

FlipFares Gift Card offers and vendors are limited and subject to change based availability. Any or all gift card vendors are not associated directly or indirectly with Flipfares.com. Any or all Airlines with gift card promotions are not associated directly or indirectly with Flipfares.com

22. GETMAX membership terms and conditions

Getmax membership gives our customers to create a account and access discounted fares and offers from flipfares.com engine. Membership accounts are created only after Identity verification is completed. Please refer to identity verification process details for more information.

23. Getmax members receive exclusive benefits

All member benefits and benefits policies are listed below

Exclusive benefits include

1. Stressfree cancellation policy within 24hrs of booking
2. SMS notifications
3. Baggage coverage on lost bags
4. Emergency dates booking
5. Priority customer service

24. 24hours cancellation policy

Cancellation terms and conditions apply. All cancellations will strictly follow airline cancellation rules and regulations. Some cancellations within 24hrs may have cancellation charges and penalties as per airline rules and regulations. Date changes within 24hours are also allowed based on airline rules and regulations. And only If allowed without any charge. Flipfares.com is not responsible for airline charges if applied within 24hrs of ticketing.

24hours cancellation policy apply on new issue tickets only. 24hours cancellations policy does not apply on date changes and reissue of tickets. 24hours cancellations policy does not apply on cancellation of issued tickets. 24hours cancellation policy limit is calculated based on the ticketed time. 24hours calculation ends 12am CST on the day of ticketing. For example: tickets issued at 6AM CST will have 18(eighteen) hours cancellation validity until 12AM the same day. Tickets issued at 7PM CST will have 5(five) hours cancellation validity, until 12AM CST the same day.

Airlines restrictions as per regulations. On cancellation and changes if allowed, Flipfares.com will charge agency fees. Agent fee of $50 for changes (excluding airline fees+fare difference) and $100.00 per ticket on cancellations(excluding airline charges) is charged. Name changes are not allowed. The airline may charge additional fees for checked baggage or other optional services.

Getmax membership is required to avail Stressfree cancellation program. Stressfree cancellations are allowed on specific airlines and routes. please contact agent for more information. a minimum cancellation fees of $25 per traveler is charged for cancellations in less than 12 hours using the Stressfree cancellation program.

Stressfree cancellation is allowed for one booking per customer in 30(thirty) days. Flipfares.com reserves the right to charge airline cancellation fees and penalties after first booking stressfree cancellation.

Stressfree cancellations are limited to specific routes, airlines and subject to airline rules and regulations. some non-refundable tickets may not have Stressfree cancellation available. please contact agent for more information.

All issued tickets are non-refundable and non-cancellable. if allowed by airlines, issued tickets will pertain cancellation fees, penalties, date change fees and other fees as per airline rules and regulations.

24.1 Stressfree cancellations or booking cancel or void policy

Stressfree cancellation is limited to certain airlines and routes. airlines does not allow multiple cancellations or void bookings. cancellations or booking voids may be limited to one cancellation per customer/traveler in 7(seven) days or less than 30(thirty) days. Flipfares.com will notify customer/traveler in case of airline limitation to issue new booking after previous booking cancellations on the same airline or different airlines or multiple airlines.

Flipfares.com reserves the right to reject booking transaction to user/customer/traveler. Flipfares.com confirmed itinerary is invalid if any user booking transactions is cancelled/void or booking request is cancelled/closed as per booking cancel or void policy. It is user responsibility to either email or call agency and confirm final E-Ticket. Flipfares.com is not responsible for the ticket not issued and/or a reservation has not been made and not-confirmed by the travel supplier of the above and as per booking cancel or void policy.

Flipfares.com reserves the right to reject booking transaction to user/customer/traveler in case of multiple booking cancellation in a span of less than 30days.

24.2 Customer and Booking Verification

Flipfares.com validates customer details and verifies booking information with multiple sources but not limited to banks, credit card companies and trusted third party sources. Flipfares.com reserves the right to reject booking transaction to user/customer/traveler on incomplete and unverified booking transactions.

24.3 Customer verification process: (as per airline rules and regulations)

As part of the booking process, Flipfares.com verifies customer information before issuing of the final E-Ticket. Flipfares.com ticketing agents may call the customer for verification of customer information or passenger information or credit card information(requests may include but not limited to passport copy, credit card copy, drivers license and any other valid id). once verified and validated, agents may also send a credit card authorization e-signature request as per airlines or credit card processing rules. As per airline rules and regulations - PNR# and confirmation# are void and the booking request is voided, IF THERE IS NO RESPONSE OR NO REPLY FROM CUSTOMER WITHIN 24 (TWENTY FOUR) HOURS WITH ANY/ALL INFORMATION REQUESTED. Flipfares.com reserves the right to reject booking transaction to user/customer/traveler on incomplete and unverified booking transactions.

Flipfares.com takes fraud prevention seriously. Flipfares.com ticketing agents work with banks and credit card companies to protect customer security and fraud prevention. Flipfares.com ticketing agents reserves the right to request information as required. Flipfares.com ticketing agents reserves the right to reject booking transaction to user/customer/traveler on incomplete and unverified booking transactions. Flipfares.com strictly follows travel industry and financial institutions fraud prevention rules.

25. SMS services on Ticketed PNR

Text message services are offered for Getmax members. PNR services with limited text will be notified to customer using the mobile number given or registered with getmax account. Text messaging services are limited and may change without notice. Flipfares.com is not responsible for mobile carrier charges on messages sent to customer mobile.

Please note: Carrier messaging and data rates may apply.

26. Baggage coverage policy

Getmax members receive exclusive coverage on travel baggage on international travel. This coverage is only included on international travel. Baggage coverage with membership is free(for limited time only) non Getmax members and travellers can buy baggage coverage at the time of booking. Flipfares.com has limited policy on baggage coverage and may change rules without notice.

Lost Baggage Coverage (LBC) is brought to you by Tripsolver agency service agreement with Blue Ribbon Bags. Payments are per the terms and conditions of the Blue Ribbon Bags Service Agreement. Please check below 'what do if your bag does not arrive(BRB Service)' for reporting your claims and help services

What to do if your bag does not arrive (BRB Service):

If your bag does not accompany you to your flight's end-point destination you must report it to the airline before reporting it to Blue Ribbon Bags. Undelivered bags must be reported to Blue Ribbon Bags within 24 hours of your flight landing. You may report the mishandled bag to us either by phone at +1 888-BAGGAGE (+1 888-224-4243), or online at https://www.blueribbonbags.com/MbrFilingPassenger, 24 hours a day, 7 days week.

Please be sure to retain the baggage tracking information (file reference/locator number) the airline provides you with when filing a lost baggage claim with them, as Blue Ribbon Bags will require this information to process your mishandled baggage report. Undelivered bags must be reported to Blue Ribbon Bags within 24 hours of your flight landing.

If you have any questions please do not hesitate to contact Blue Ribbon Bags by sending an email to [email protected]. We are here to help you 24 hours a day, 7 seven days a week. Travel safe and worry free!

THE BLUE RIBBON BAGS SERVICE IS NON-REFUNDABLE OR TRANSFERABLE. NO REFUNDS OR CREDITS WILL BE ISSUED. IF YOUR FLIGHT IS CANCELLED AND A NEW FLIGHT IS BOOKED IN ITS PLACE, YOU MUST EITHER INFORM US OF THE CHANGE PRIOR TO YOUR NEW FLIGHT'S DEPARTURE OR PURCHASE A NEW SERVICE FOR YOUR NEW FLIGHT. ALL CHANGES MUST BE REPORTED TO BLUE RIBBON BAGS BY EMAILING US AT [email protected], AND PLACING YOUR SERVICE AGREEMENT NUMBER IN THE SUBJECT LINE. YOU MUST LIST, IN THE BODY OF THE EMAIL, YOUR AIRLINE AND AIRLINE CONFIRMATION NUMBER, YOUR ORIGINAL FLIGHT NUMBER AND THE NEW FLIGHT NUMBER IS IT BEING CHANGED TO. IF THE AIRLINE IS CHANGING AS WELL, YOU MUST ALSO INFORM US OF THE NEW AIRLINE YOUR NEW FLIGHT IS ON.

Each purchase is subject to the terms and conditions of the Blue Ribbon Bags Service Agreement. Your Service Agreement is available online at https://www.blueribbonbags.com/ServiceAgreement .

27. Identity verification in GETMAX Membership process

For your security, a one time access code is required. Using this one time access code we verify your identity and issue a permanent PIN to access Flipfares.com Membership account.

By selecting ‘Send Code’, You agree that we may send the code to the contact information you provided. We would require your mobile number only to receive one time code. If you have provided a mobile number, we may send the code by text message.

Please note: Carrier messaging and data rates may apply.

28. Identity Verification

Identity verification is an additional layer of security that safeguards your membership account, your transactions and other account information.

When verification is required, we’ll send a one time numeric code using the text message delivery method you selected, and once received you will enter online. You can use this code only once and will expire after a short period of time. You can request a new code if received code expired.

29. One Time Code Help

You may not receive your code immediately. Please allow a few minutes for delivery. Once you receive your code, please enter it immediately.

If you do not receive your code, please verify that:

1. Your mobile number xxx-xxxx-xxxx is given correctly.
2. Your phone is on, has coverage, and is ready to receive messages.

If you do not receive your code, or if the code you received has expired, you can request a new code. In case of invalid code entry message please contact customer service for further assistance

30. One time code sent

Your code was sent to xxx-xxx-xxxx your registered mobile number by text message. Enter your code as soon you receive it.

31. GETMAX Membership Benefits terms and policies:

• Membership benefits are valid and apply for registered members only.
• Registered member should either travel or direct family to avail benefits
• SMS notifications will be sent to registered phone number only(verified phone number while registering with membership)
• SMS notifications are limited and dependent on airline updates. Flipfares.com is not responsible with incomplete or incorrect data feed through sms notification.
• SMS notification to your verified phone may have charges associated with your wireless provider. Flipfares.com is not responsible for any sms notification charges.
• Stressfree cancellation program is applied with certain airline restriction and regulations.
• Stressfree cancellations are only valid within 24 hours of ticketed itinerary. Some itineraries may have restrictions and may occur cancellation charges.
• Stressfree cancellation is limited to only once per customer itinerary(PNR).
• Rebooked itinerary after free cancellation will have $50 agency fee for any Stressfree cancellations within 24 hours.
• Stressfree cancellations are allowed only once in 30 days per customer.
• Stressfree cancellation policy applies to itinerary with travel date only after seven(7) days from ticketed date.
• Stressfree cancellation is not valid for emergency travel(within seven(7) days from current date)
• Lost baggage coverage(LBC) only applies for adult travellers on itinerary.
• LBC is a third party service provided Blue Ribbon Bags(BRB) as part of membership benefits.
• LBC is only issued for travellers registered under GETMAX Membership.
• LBC has certain restrictions. Please read carefully the issued LBC email for your itinerary.
• LBC coverage will be issued after five(5) days from ticket issued date.
• LBC will not apply for cancelled itineraries or partial tickets or unused tickets.
• LBC is issued for itineraries with travel only after seven(7) days from ticketed date.
• Flipfares.com will have no obligation with LBC program to provide claim service or support. Please call the number on the LBC email received for your itinerary.
• LBC email not received after five days of ticket issue date, It is traveller responsibility to contact agency and get coverage as part of membership program.
• Membership benefits cannot be combined with any other special offers or promotions
• Membership benefits are not valid in case of ticket cancellations or changes
• Benefits once issued, and received, FlipFares.com is not responsible of lost or expired emails or notifications
• Benefits are only valid for customers residing in the U.S.
• FlipFares.com has the right to change, alter, or terminate the program at any time
• Please contact FlipFares.com customer service if benefits are not received after seven days.
• Please note certain restrictions apply for all membership benefits and may be limited based on itinerary, travel dates, travel routes, airlines and providers.

32. FLIPFARES.COM LEGENDS AND TAGS(REFERENCE TO TERMS AND CONDITIONS AND POLICIES)

All legends and tags with '*' or '#' or '^' or '**' or '***' refers to Flipfares.com terms and conditions and policies. With reference to '*T&C Apply' or '*Terms and Conditions Apply' or '*Conditions Apply' or '*Certain Restrictions Apply' legends and tags refers to Flipfares.com terms and conditions and policies specified in this page.

33. Flipfares Deals and Published Special fares

Flipfares deals and published fares in email and on web portal & mobile apps are limited by travel date and published dates. Some or all deals, fares and prices may not be available and may change without notice as per airline rules and regulations.

Flipfares compares fares from travel providers and agents. Flipfares is not responsibility for unavailability or fares changed without notice. Flipfares provides fares, prices wherever available. Please see Special fare policy for more information.

34. Event gift cards

*Flipfares.com is only a supporting sponsor of the event. Flipfares.com is not directly associated with event tickets or event management. Flipfares.com event gift cards cannot be combined with any other offer or travel ticket deals. Flipfares.com event gift cards cannot be transferred for value or redeemed for cash. Flipfares.com event gift cards can be used only for purchases of eligible event tickets at available ticketing partners affiliated websites

*Flipfares.com event gift cards are issued as FF Claim Codes. Designed and generated exclusively for a specific event and cannot be used with multiple events and shows. All event gift cards have Flipfares.com copyrights., all issued trademarks belong to Flipfares.com, Tripsolver Inc or its affiliates.

*Flipfares.com event gift cards have no expiry date, but however are limited with availability of event tickets. Flipfares.com event gift card do not guarantee event tickets or confirm tickets. Flipfares.com event claim codes may expire without notice. Flipfare.com event gift card has no service fees.

Flipfares.com is not a promoter of any events published on Flipfares.com. Flipfares.com is only a sponsor of the events. Please contact event promoter for any publishing concerns or other content displaying concerns or tickets selling concerns or tickets distribution concerns or right to sell tickets concerns or right to display content concerns or any event related concerns. you can also write to us at [email protected] to remove any content displayed or an event you have concern with. we will inform the same to promoter and make possible changes on Flipfares.com.

35. Get Extra Gift card on your first booking using FlipFares Mobile apps

Mobile apps Extra gift card is limited time only. Extra gift card is available on selected airlines only. If qualified and available on a booking, agents will issue gift card after booking is completed. Gift card is limited to per PNR or completed ticket booked. Gift card is not issued per traveler. Gift card cannot be combined with any other Flipfares.com offer. Flipfares.com reserves the right to reject or invalid offer at any given time or based on any condition. Flipfares.com reserves the right to reject gift card if multiple PNR's created for same family or multiple tickets for similar travel. Mobile apps Extra gift card offer may be voided without notice.

36. CashBack terms and conditions

Flipfares.com CashBack policies apply on all CashBack promotions issued through Flipfares.com. CashBack policies and terms listed below.

Flipfares.com CashBack offers are limited to certain routes, airlines, origins, destinations and date&time of travel. Flipfares.com CashBack offers cannot be combined with other offers. Flipfares CashBack may not apply or display when direct discount offer to price is available and applied to final price. Flipfares.com do not guarantee CashBack or offers on every booking. CashBacks when combined with any special fare offers or any discounted offers are limited and does not apply and subject to change based availability.

Flipfares.com CashBack offer inquiry should be made prior to confirming or buying the travel tickets. CashBack offer will be displayed in confirmed itinerary email where available and offered. Flipfares.com CashBack inquiry can be made through customer support email only.

Flipfares.com below terms apply for all confirmed CashBack email sent to customer email from [email protected]. CashBack confirmed email sent only for ticketed itineraries. CashBack confirmed email or CashBack value is void in cases of date changes and cancellations made on ticketed itineraries.

CashBack will be issued after seven days of ticket issue date

CashBack offer cannot be combined with any other special offers or promotions

CashBack value will be deducted or charged back in case of ticket cancellations or changes

Ticket changes and cancellations will not apply with CashBacks promotions

CashBack once issued, and received, FlipFares.com is not responsible of lost or expired codes

CashBack will expire based on validity terms specified with offer

Please contact FlipFares.com customer service if CashBack not received after seven days

37. Flipfares Promocodes

promo code offers will apply where available and limited to airlines and routes. in some cases direct discount will be applied to final price. promo code terms and conditions apply.

promo code offers may expire without notice. Flipfares.com is not responsible for any expired promo codes or promo offers.

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